Right of Withdrawal

Consumers have a statutory right of withdrawal and are entitled to be advised about this right of withdrawal. Please see below for the relevant advice in the form as prescribed by law.

Please note that when ordering a digital product (e.g. e-book, e-solution), you agree to the immediate performance of the service provided (e.g. a download link or access data). This means that we are providing the performance you utilize at the time the contract is concluded and that you have thereby waived your statutory right of cancellation.

ADVICE OF RIGHT OF WITHDRAWAL

Right of withdrawal

You are entitled to cancel this contract within fourteen days without furnishing reasons. The cancellation period is fourteen days from the day on which you or your named third party, excluding the carrier, took possession of the goods.

To exercise your right of withdrawal, you will need to notify us of your intention to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample cancellation form if you so wish.

To meet the deadline for cancellation, you will need to dispatch your notification in this respect before the expiry of the period allowed for cancellation.

Please direct your cancellation to our service partner:

Verlegerdienst München GmbH
Gutenbergstraße 1
82205 Gilching
Tel. +49 (0)800 – 44 55 644 (free of charge within Germany). Calls from abroad: Tel. +49 (0)8105 388-363
E-mail: hansershop@verlegerdienst.de

Consequences of cancellation

We shall, on your cancellation of this contract, immediately but no later than fourteen days from the day of receipt of your notification of such cancellation reimburse you for all your payments, including delivery costs (with the exception of additional costs arising should you have selected a delivery method other than the standard and cheapest delivery we will offer). Unless expressly otherwise agreed with you, we will reimburse you using the same method of payment you used for the original transaction; such reimbursement shall be at no cost to you.

We may refuse such reimbursement unless we are in receipt of the goods or unless you provide proof of such return of the goods, whichever comes first.

You will be obligated to immediately - but no later than fourteen days from the date on which you notified us of your cancellation of this contract - post back or deliver the goods to us. The deadline shall be deemed met when the goods are dispatched before expiry of the fourteen-day period.

Provided you use DHL and its “DHL Retour” return label, we will carry the return cost of goods within Germany. Please visit http://bit.ly/hanser-retoure for the return label. Buyers shall carry the cost of return of goods from abroad.

You will not be held responsible for any loss in value of the goods unless such loss is attributable to handling over and above such handling as required to check the nature, properties and functionality of the goods.

SAMPLE CANCELLATION FORM

To:
Verlegerdienst München GmbH
Gutenbergstraße 1
82205 Gilching
Tel. +49 (0)800 – 44 55 644 (free of charge within Germany). Calls from abroad: Tel. +49 (0)8105 388-363
E-mail: hansershop@verlegerdienst.de
1. I/We () hereby rescind the contract concluded by me/us () for the purchase of the following goods (*)
2. Ordered on / received on (*)
3. Received on
4. Name, address of the consumer(s)
5. Date
6. Signature of the consumer(s) (only for hard copy notification)
(*) Delete if not inapplicable.

End of Right of Withdrawal